Terms of Service

Effective Date: 03/01/2025

Welcome to Sharaf Group Co.! By accessing or using our website sharafgroup.eg, you agree to comply with and be bound by the following Terms of Service. Please read these Terms carefully before using our services. If you do not agree with these Terms, please do not use our Site.

1. General Information

1.1. These Terms govern your use of SHG (“we,” “our,” or “us”) and our ecommerce platform for purchasing computer products and accessories.

1.2. Our contact information is as follows:

• Address: 4 El-Asyouty, Helepolis, Cairo.
• Email: sales@sharafgroup.eg
• Phone: 01065421117

2. Eligibility

2.1. By using our Site, you affirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement in your jurisdiction.

2.2. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Products and Services

3.1. All product descriptions, images, and prices are subject to change without notice.

3.2. We strive to ensure the accuracy of product listings but do not guarantee that product descriptions, specifications, or other content are error-free.

3.3. Some products may have limited quantities and are subject to return or exchange only according to our Return Policy.

4. Orders and Payment

4.1. By placing an order, you agree to provide accurate, complete, and current payment and billing information.

4.2. Payment methods accepted include Credit/Debit Cards.

4.3. We reserve the right to refuse or cancel orders for any reason, including but not limited to:

• Errors in pricing or product information.
• Suspected fraudulent activity.
• Unavailability of stock.

5. Shipping and Delivery

5.1. Shipping charges and estimated delivery times will be displayed during the checkout process.

5.2. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

5.3. Risk of loss and title for purchased items pass to you upon delivery to the shipping carrier.

6. Returns and Refunds

6.1. Please review our Return Policy for detailed information on eligibility and the return process.

6.2. Refunds will be processed to the original payment method within 7 days.

7. Intellectual Property

7.1. All content on the Site, including logos, trademarks, text and images is the property of Sharaf Group or its licensors.

7.2. Unauthorized use of our intellectual property is strictly prohibited.

8. Limitation of Liability

8.1. To the maximum extent permitted by law, Sharaf Group shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products.

8.2. Our total liability for any claim related to our services or products is limited to the amount you paid for the specific product.

9. Privacy

9.1. Your use of our Site is also governed by our Privacy Policy.

10. Modifications to Terms

10.1. We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site.

10.2. Your continued use of the Site after modifications constitutes your acceptance of the updated Terms.

11. Governing Law

11.1. These Terms are governed by the laws of Egypt. Any disputes will be resolved in the courts of Commercial courts.

12. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: sales@sharafgroup.eg
• Phone: 01065421117

Thank you for choosing Sharaf Group Co.! We appreciate your business.