Welcome to Sharaf Group

These Terms and Conditions govern your use of our website, SharafGroup.eg, and your purchases of computers, laptops, and related products. By accessing or using our website, you agree to comply with these terms.

1. General Use

1.1. You must be at least 18 years old or have permission from a legal guardian to use this website.
1.2. Your use of the website must comply with all applicable laws and regulations.
1.3. We reserve the right to modify or discontinue any part of the website without prior notice.

2. Product Information 

2.1. We strive to provide accurate descriptions and images of our products. However, minor variations may occur.
2.2. Availability of products is subject to stock levels and may change without notice.
2.3. Prices listed on the website are in EGP and include taxes 14%.

3. Orders and Payments

3.1. Placing an Order:

• Orders are only processed after payment confirmation.
• You will receive an email confirmation once your order is successfully placed.

3.2. Payment Methods:

• We accept credit cards.
• All payments are securely processed by third-party payment gateways.

3.3. Order Cancellation:

• You may cancel an order before it is shipped.
• We reserve the right to cancel orders in cases of suspected fraud or payment issues.

4. Shipping and Delivery

4.1. Delivery times and fees vary based on your location and chosen shipping method.
4.2. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
4.3. Ensure that the delivery address provided is accurate. We are not liable for lost shipments due to incorrect details.

5. Returns and Refunds

5.1. Returns are accepted within 14 days of delivery, provided the product is in its original condition and packaging.
5.2. Refunds will be processed within 7 days of receiving the returned item.
5.3. Products with physical damage or misuse are not eligible for returns or refunds.
5.4. Refer to our Return Policy for detailed instructions.

6. Warranty and Support

6.1. Products may come with a manufacturer’s warranty. Please refer to the product details for specific terms.
6.2. We provide customer support to assist with warranty claims.

7. Privacy Policy

Your use of our website is subject to our Privacy and Cookie Policy, which explains how we collect and handle your personal data.

8. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page, and your continued use of the website indicates acceptance of the revised terms.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email: support@sharafgroup.eg
• Phone: +20 106 542 1117
• Address: 4 El-Asyouty, Manshiyet el Bakri, Heliopolis, Cairo.